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Troubleshooting and Support | Data Dashboard for LabVIEW

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Created on: Nov 15, 2011 1:21 PM by pjtanz - Last Modified:  Nov 17, 2014 1:12 PM by JoeySpinella

Problem: A Data Dashboard Mobile for LabVIEW download link leads nowhere. I can't find anywhere to install Data Dashboard for LabVIEW on my iPhone.

Data Dashboard Mobile for LabVIEW is no longer available on iTunes. After the release of iOS 8, Data Dashboard is no longer supported on iPhone. Data Dashboard for LabVIEW is still fully supported on iPad and Android tablets, with more limited support on Android and Windows smartphones.


Problem: (Android) Google Play Store or the Amazon Appstore says I can't install the app. The store says my device is incompatible.

Data Dashboard for LabVIEW 1.0 for Android requires Android 2.3.3 (Gingerbread) or higher, and Data Dashboard 2.0 requires a supported Android tablet running Android 4.0 or later. Additionally, the device's processor must support ARMv7 instructions. If you receive a "your device is incompatible" message from one of the app stores when trying to install Data Dashboard, your device is either using an Android version lower than those supported or has a different CPU than ARMv7.


Problem: I don't know how to use LabVIEW Shared Variables

LabVIEW provides access to a wide variety of technologies for creating distributed applications. The shared variable introduced in LabVIEW 8 is a major step forward in simplifying the programming necessary for such applications. For an introduction and detailed information, visit Using the LabVIEW Shared Variable.


Problem: I don't know how to use LabVIEW Web Services

LabVIEW provides tools to easily build RESTful Web services.  For frequently asked questions regarding Web services in LabVIEW, visit LabVIEW Web Services FAQ. Data Dashboard 2.0 for iPad and Android tablets can connect to secure LabVIEW web services. For more information on LabVIEW web service security, visit LabVIEW Web Services Security.


Problem: I can't connect to the Shared Variable Engine

  1. Try using both the computer name and the IP address of the machine running the Shared Variable Engine.
  2. Try the steps outlined in the KnowlegeBase: Troubleshooting Network Published Shared Variables.
  3. Ensure all the necessary ports are open for Shared Variable communication.  KnowledgeBase: Configuring LabVIEW, LabVIEW DSC and Lookout to Work With the Windows Firewall.


Public Knowledge Base

KnowledgeBase 5RL8J6DO: Supported Shared Variable and Web Service output data types for Data Dashboard.

KnowledgeBase 5RL8J6DO: Data Dashboard Incorrectly Reports a Variable is Not Accessible Over the Network.


Still need help?

Check out the Data Dashboard Product Support page for useful help articles, try posting your question to the NI Discussion Forum, or call our Applications Engineers for phone support

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