Error received when submitting a service request

[kzamora]

For the last several years, when I submit a service request online, I always get an error. Consequently, I have to call in to get a service request #.  Why?  I've attached a video of me trying to submit a request with a zip file attached.

[Kristi_Martinez]

Hi kzamora,

I apologize for the inconvenience this error is causing.   I will investigate to identify the root cause.

[Kristi_Martinez]

Hi kzamora,

I wanted to give you a quick update. I found an issue with your record that might be preventing the service request creation on the web. I'm waiting to hear back from our data team to see if they can resolve it.

[Kristi_Martinez]

Hi kzamora,

Thank you for your patience. The data team has resolved the issue with your record. You should be able to create service requests on-line now.

Please let me know if you run into any issues.