Labview 2016 won't install

[JonahW]

I have two HP laptops; a small one that is currently running Windows 7 64 bit and a larger new laptop running Windows 10 64 bit, and both are having problems installing/running Labview.

Small Laptop:

Will install and run Labview 2015 just fine, but when Labview 2016 is installed, it will not run, giving the error (in a crash report) "Exception: Unknown (0xC06D007E) at EIP=0x753CB727." All my drivers are up to date as far as I know, and I have tried a clean install to no avail.

Large Laptop:

Will not install Labview. It had a working 2015 version of labview, but after multiple failed attempts updating drivers and (trying to) install Labview 2016, I tried a clean install and now both Labview 2015 & 2016 will not install, shooting me an error message "An internal Windows error has occured" or that something in setup.exe has tried to terminate in an unusual way.

Please help! My robotics team relies on Labview--we only have one monster computer that can run the current version--and build season has just begun!

[Jacobson-ni]

I would call in to our FIRST support. FIRST teams can call an NI engineer between the hours of 1:00 and 7:00 CST by calling 866-511-6285. When you call in I would make sure that you have a screenshot of the error so you can tell them exactly what's happening (for both the install error and crash).

For your small laptop I would check out this KB

http://digital.ni.com/public.nsf/allkb/14175E4DE5D41B2E8625805E007345D4.

For the error on installation I would probably check to see if you can turn off any anti-virus software or firewalls during installation. After trying that, you can try making an install log by following this KB

http://digital.ni.com/public.nsf/allkb/AB597E885DB7D16B86256E92006DB232