RoboRIO version 1; Unrecoverable error. Refund?

[tornades_3386]

Hi, we're unable to image or update our roboRIO because we have an unrecoverable error with the status light constantly blinking. 

The computer can't find the roboRIO and we can read <No roboRIO targets found> on the Imaging Tool.

We tried to flash it with no result: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA03q000000kOHkCAM&l=fr-CA

Is it possible to have a refund or an exchange as the roboRIO has never been used?

[mshafer]

Hello Tornades_3386,

I'm Matthew with NI. Thank you for posting on the forums.

A roboRIO is usually able to be reset following the directions you linked to; however, once attempted, there are two options: keep trying with different USB drives, or to RMA the device.

I can help with the RMA if you want to go that rought now. Or, would you like to try a few more USB drives?
(we've found that older ones tend to work more consistently since the roboRIO uses USB 1 ports, and the failure mode is usually the drive the roboRIO not being able to agree on timing.)

[tornades_3386]

Hello,

We have been unsuccessful in resolving the problem. We tried with a USB key and a SD card adapter, but none worked. Can you help guide me through a replacement for FRC competition?

Thank you,

[mshafer]

I sent you a private message on how to complete an RMA.