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one problem on 6602 frequency measurement

i am a new labview user, my school bought   a  6602 for measuring frequency of a flowmeter,   there are 2 line come out for measuring, one is thesignal, the other is granud, now i confront a proble that whatever i connect  the signal line to the source or gate of counter, i can not get the right result with DAQ assistant, sometimes it report Timeout error, sometime gives a totally wrong value, Is there anyone who can help me to fix this problem. The signal line it ok, we test it on the other device, it gives 1KHZ square signal.
 
Thanks a lot for help.
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